---
title: "Run"
id: "23127"
type: "page"
slug: "ongoing-support"
published_at: "2026-09-14T16:42:09+00:00"
modified_at: "2026-10-06T07:23:12+00:00"
url: "https://www.mailsoar.com/services-solutions/ongoing-support/"
markdown_url: "https://www.mailsoar.com/services-solutions/ongoing-support.md"
excerpt: "MONITORING Ongoing deliverability monitoring that keeps you in the inbox Once your deliverability is stable, RUN maintains it. We continuously […]"
---

MONITORING

# Ongoing deliverability monitoring that keeps you in the inbox

Once your deliverability is stable, RUN maintains it. We continuously monitor your sender reputation and the KPIs that predict trouble, stepping in before a problem ever affects your revenue.

[Talk to a deliverability expert](https://meetings-eu1.hubspot.com/lawrence-heslin/site)

[See what’s inside](#diagnosis-first)

monitoring

#### Run

Make the best out of your primary inbox placement and achieve your goals.

Proactive alerting on blacklists, spam, and anomalies.

A clear roadmap and regular reports from your consultant.

Business-oriented reporting & monthly review.

Duration: 6–12 months+, often ongoing depending on how dynamic your email ecosystem is.

[Discover Run](#onboarding-action-plan)

RUN – MONITORING

## Ongoing deliverability monitoring that keeps you in the inbox.

Once your deliverability is stable, RUN maintains it. We continuously monitor your sender reputation and the KPIs that predict trouble, stepping in before a problem ever affects your revenue. begins.

[Talk to a deliverability expert](https://meetings-eu1.hubspot.com/lawrence-heslin/site)

[See what’s inside](#diagnosis-first)

Don’t let it damage your email performance further — the longer it goes undiagnosed, the more revenue slips into the spam folder.

MONITORING

#### Run

Make the best out of your primary inbox placement and achieve your goals.

Root-cause diagnosis of complex infrastructure.

A 30–40 page audit + a 1-hour delivery call.

A step-by-step recovery plan you approve.

[Discover Find](#onboarding-action-plan)

## The best way to handle a deliverability issue is to never have it again

When

#### Deliverability is stable; now make the best out of it.

Once your deliverability has stabilized, you want to send to the widest audience and re-engage past contacts. Run happens at this moment and can be ongoing depending on how dynamic your email project ecosystem is.

Why

#### To generate the highest ROI out of your email efforts.

To push the boundaries of your email program with confidence. You get rapid troubleshooting and a senior consultant who knows your setup — not a ticket queue.

What

#### Monitoring, alert, and support your way.

Expert monitoring: continuous oversight of sender reputation, inbox placement, and the KPIs that predict trouble, so anomalies are caught before they impact revenue.

## How do we protect your sender reputation

1

#### Expert monitoring

Continuous oversight of sender reputation, inbox placement, and the KPIs that predict trouble, so anomalies are caught before they impact revenue.

2

#### Dedicated support

Rapid troubleshooting and expert guidance the moment an issue arises; a senior consultant who knows your setup, not a ticket queue.

3

#### Advanced tools

Access to top-tier deliverability software (seed testing, blacklist/reputation tracking, placement analytics).

4

#### Business-oriented reporting

Monthly reporting and review focused on inbox placement, reputation trends, and actionable recommendations.

1

##### Expert monitoring

Continuous oversight of sender reputation, inbox placement, and the KPIs that predict trouble, so anomalies are caught before they impact revenue.

2

##### Dedicated support

Rapid troubleshooting and expert guidance the moment an issue arises; a senior consultant who knows your setup, not a ticket queue.

3

##### Advanced tools

Access to top-tier deliverability software (seed testing, blacklist/reputation tracking, placement analytics).

4

##### Business-oriented reporting

Monthly reporting and review focused on inbox placement, reputation trends, and actionable recommendations.

.

## Performance achievements

Explore MailSoar’s client case studies to measure the benefit.

Explore by IndustryExplore by Issue

[See our case studies](https://www.mailsoar.com/case-studies/)
‹60%→98%

Inbox Placement

> “MailSoar helped us stop the bleeding quickly, then restructure our email marketing, sales, and product approach. Problem solved!”

[Read the case study](https://www.mailsoar.com/case-studies/fintech/)

35%→96%

Inbox Placement

> “Pierre and his team from Mailsoar have helped our company improve our email deliverability metrics to ensure that we get as many of our emails in our customers inbox as possible. Prior to his team working with us we saw a large number of emails going into spam, junk, or for the case of gmail, promotions/social. . As an online marketplace, emails are a crucial component to our supply and demand components interacting efficiently. This has helped improve that efficiency.”

[Read the case study](https://www.mailsoar.com/case-studies/citizenshipper/)

30%→95%

Inbox Placement

> “MailSoar had a huge impact on our business and I highly recommend them. They helped us grow our open rate from ~10% to almost 50% for our eCommerce store by optimizing our email strategy and implementing various deliverability tactics. We have been using their service for a few months now, and I couldn't be happier with their knowledge, expertise, and great communication.”

[Read the case study](https://www.mailsoar.com/case-studies/deliverability-at-scale/)

20%→98%

Inbox Placement

> “We came to MailSoar to help with our deliverability. We were so happy with their work on this, that we have continued to work with them for the past year to monitor our deliverability and to act as trusted consultants for a very important email marketing program. Our email deliverability metrics have drastically improved since starting with MailSoar. As a result of this email performance and revenue improved drastically.”

[Read the case study](https://www.mailsoar.com/case-studies/ogee/)

20%→95%

Inbox Placement

> “We partnered with MailSoar to improve our email deliverability and sender reputation. They helped us set up a new dedicated subdomain to isolate our transactional/marketing mail flow from our primary domain, and worked with us to bring our DMARC compliance up to 97%. Since implementing MailSoar's recommendations, our email delivery rate has climbed to 99.6%. Just as importantly, the sender reputation for both humanx.co and mail.humanx.co went from "Bad" to "High". A great turnaround that's had a real impact on our ability to reliably reach our audience.”

[Read the case study](https://www.mailsoar.com/case-studies/human-x/)

60%→98%

Inbox Placement

> “From time to time, we have had issues with our deliverability, and every time MailSoar has helped us resolve the problem and put in practices that have kept us out of trouble. We went from a place of having consistent issues with deliverability a couple of years ago to a place now where we rarely have them. And even when we do, these guys are the absolute experts in what is going on in the industry and know how to get deliverability issues resolved instantly. Cannot recommend them highly enough.”

[Read the case study](https://www.mailsoar.com/case-studies/saas-b2c/)

15%→100%

Inbox Placement

> “Deliverability of Arcads email. We went from a very poor domain reputation to solid inbox delivery, very happy with the collaboration.”

[Read the case study](https://www.mailsoar.com/case-studies/arcads/)

25%→95%

Inbox Placement Rate

> “We are facing email deliverability issues, and Mailsoar gave us great free advice to start, and then we went forward with an email audit from them that set us up to fix the issues we have. In just over a week, we received an audit and an action plan that we are implementing to recover our email deliverability. We are highly confident that the plan will work and be successful.”

[Read the case study](https://www.mailsoar.com/case-studies/blaze-ai/)

0%→95%

Inbox Placement

> “I was running a complex, large-scale email campaign (...) and unfortunately, we discovered that poor hygiene and other technical issues meant almost all of our emails were going to spam. The MailSoar team was so proactive, creative, and professional. I knew I didn't just have a vendor: I had a true partner whom I could trust completely, and who cared about the success of this project as much as I did. MailSoar saved my email campaign contract. I absolutely could not have done this without them.”

[Read the case study](https://www.mailsoar.com/case-studies/we-love-book-seller/)

30%→98%

Inbox Placement

> “Pierre understood the expectations of the job, was able to properly articulate the challenges we faced, and did a great job communicating with us through every phase of the project until it was completed. Most importantly he successfully completed the project in a timely manner. I would highly recommend Pierre.”

[Read the case study](https://www.mailsoar.com/case-studies/finance/)

75%→99%

Inbox Placement

> “We were facing issues with email deliverability and Pierre and his team were able to help solve them.”

[Read the case study](https://www.mailsoar.com/case-studies/getflex/)

›

## Not sure your monitoring is catching everything?

Book a slot with a senior deliverability expert. We’ll review your current monitoring setup and tell you whether Run is the right fit for your team — no obligation.

[Talk to a deliverability expert](https://meetings-eu1.hubspot.com/lawrence-heslin/site)

[See all solutions](/services-solutions/)

## Email deliverability monitoring & support — questions we get

What is email deliverability monitoring?

Email deliverability monitoring is the continuous tracking of the signals that decide whether your emails reach the inbox — sender reputation, authentication, blacklist status, inbox placement, and engagement KPIs. The goal is to spot a problem early, before it hits your revenue.

Why do I need ongoing monitoring if my emails already reach the inbox?

Because deliverability doesn’t stay fixed. Mailbox providers change their rules without notice, audience engagement shifts, and list ages. Monitoring the right KPIs makes almost all impactful issues predictable, so they can be caught and corrected before placement drops.

What do you monitor?

Sender reputation, blacklist and blocklist status, inbox- and spam-placement rates, authentication (SPF, DKIM, DMARC), engagement trends, and sending anomalies — the metrics that actually predict deliverability problems, not vanity numbers.

How quickly do you catch and fix issues?

Anomalies are flagged continuously as they appear, with rapid expert troubleshooting the moment an issue arises. The whole point of Run is to intervene before a problem reaches your revenue.

What are the different Run service levels?

Three, depending on how hands-on you want to be: Software and on-demand support, Consultative and dedicated monitoring, and fully managed execution.

Who specializes in inbox placement monitoring?

MailSoar monitors your inbox placement and sender reputation continuously, and our deliverability consultants step in as soon as a problem appears.