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Email Deliverability Consultant

Department

Deliverability

Type

Full-Time/Part-Time: both can be discussed

Start

As soon as possible

Place

Anywhere (US/EU area preferred due to match with client)

Position description

  • Job Title: Email Deliverability Consultant
  • Location: Anywhere (US/EU area preferred due to match with client)
  • Full-Time/Part-Time: both can be discussed
  • Pay Range: 60-100K USD+ with some variation possible based on candidates. Hourly rates based on the above mentioned pay.
  • Email deliverability experience: > 3 years

Missions

  • Implement relevant changes in a client’s infrastructure to achieve optimal deliverability.
  • Run assessments of situations such as audits, reports, and investigations.
  • To monitor possible issues and alert the Deliverability Manager of them.
  • Structured and regular reporting (reports, investigations, etc.) before every client call (passed on to CSM & DM well in advance of Client Calls)
  • Communicate directly with your clients to present reports and implement changes alongside client teams.

Objectives

  • Improve a client’s deliverability KPI
  • Provide clear insights and recommendations on the current situation
  • React to any issues and promptly alert on deliverability issues.

Expected Results

  • Quick implementation of the changes
  • Clear communication both internally and with your clients.
  • Attendance and reliability in your availability schedules.
  • Follow existing SOPs/Templates, create new ones, and improve existing ones.
  • Clear communication toward CSM / Deliverability Manager (written Client reports sent four hours minimum before Client Calls and instant verbal communication as much as possible)

Skills

  • Email Deliverability Expertise
  • Analytical & Problem-solving skills
  • Internal communication abilities
  • Ability to summarize his work fast and go straight to the point to discuss in Client Calls

Resources available

  • Deliverability suite software
  • Customer Success Manager for Project Management
  • Deliverability Manager for Strategy, Q&A, and Critical client-facing communications.

Hierarchical position

  • Reports to CSM & Deliverability Manager

Responsibilities

  • Be the main advocate for best deliverability practices
  • Provide consultations to clients to improve their deliverability
  • Manage and monitor MTA IP for blocks and reputation issues
  • Analyze MTA logs with a focus on bounces, clicks, and open rates
  • Liaise with ISPs to resolve deliverability issues concerning D·engage clients
  • Establish strategic relationships with major ISPs, email filtering companies, and blacklist organizations
  • Establish KPIs to measure email system efficacy and drive measurable improvement

Must have

  • Knowledge of MTAs and SMTP servers
  • Knowledge of major ISPs, SPAM policies, and best practice
  • Expertise in authentication protocols (e.g., DKIM, SPF, DMARC), bounce categorization, and handling.
  • Excellent knowledge of databases and log analysis
  • Excellent English communication skills

Preferred qualifications

  • Good rapport with ISPs
  • Well organized, excellent time management skills.
  • Highly effective communication skills between functions across the business
  • Experience with databases, query languages, and associated data architecture.
  • Strong analytical skills
  • Ability to prioritize and manage multiple tasks; as well as define problems, and develop methods to resolve them in a timely manner

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