What is sender score and why does it matter ?

Most of the emails you send today are spam. This is a fact. You might have noticed some of the emails you sent never arrived at the recipient. Or maybe you received a complaint from a customer that received 20 emails from your brand in the last week. The chances are, that most of them were considered spam by your customer’s email provider. A sender score is an email metric created by ISP (internet service provider) to help them evaluate the trustworthiness of a sender.

Your sender’s reputation is one of the main factors in the deliverability of your emails. Your reputation is important because it determines whether your emails will arrive in the recipients’ inbox or are filtered to their spam folder. So your sender’s reputation directly affects whether your email marketing campaigns successfully reach your target audience.

A low sender reputation equates to a low probability that your emails will reach the inbox. So it is essential to understand your sender’s reputation and how to improve it. We need to look into a number of email metrics that can negatively affect your sender reputation, such as your email sending history, spam complaints, high bounce rates, and low open rates.